AQUIRE & RETAIN MORE CLIENTS WITH OUTBOUND TELESALES SOLUTIONSAutomating Organizational Growth with Business-to-Business or Business-to-Consumer Specialization in Customer Acquisition & Retention
Powerful Real-Time Web Based Analytics
See how your sales program performs in real-time enabling insightful, data-driven decisions. View call volumes, staffing levels, sales data, quality scores and more remotely from your desk.
Custom Real-Time Analytics At No Extra Charge
TRUSTED OUTBOUND TELESALES OUTSOURCING PARTNER
Acquire and retain more customers through multiple channels, developing or improving an outbound market penetration strategy & database/lists with our cutting-edge systems/CRM supporting a multi-touch sales cycle, executed by professional Outbound Telesales Agents, expertly trained in either B2B or B2C competencies.
END-TO-END PROGRAM INFRASTRUCTURE
We scale as you grow with an industry leading talent acquisition organization, workforce management infrastructure, & training methodology
PROVEN COMPLIANCE & SECURITY
Implement rigorous do-not-call compliance processes and information security standards trusted & fully vetted by Fortune 500 partners
U.S. BASED FACILITIES & RESOURCES
Higher quality customer interactions with 100% U.S. based, professional sales representatives & state-of-the-art facilities/data-centers
BEST IN CLASS REPORTING & ANALYTICS
Know in the now with flexible, real-time reporting & deep analytics, easily integrating with established technology
TRACK RECORD OF HIGH PERFORMANCE EXECUTION
HIGH QUALITY CUSTOMER INTERACTIONS
- Innovative quality assurance and behavior adherence program to inspect service first interactions and communicate results in with agents and management in real time.
- Gain insight into service & sales behavior trends while establishing links between customer satisfaction, performance, and agent behavior with extensive web based quality analytics.
- Quality Assurance Representatives maintain a high-impact presence, equipped with blue tooth headsets & tablets for agent monitoring & coaching.
- Industry preferred specialization in B2B &/or B2C training programs ensure teams are equipped with the proper skills to deliver best-in-class performance on behalf of clients.
- Customer acquisition, retention, and win-back programs deliver all of the contact center tools & infrastructure of a Fortune 100 sales organization overnight.
- Reach a larger audience and aid demand generation through a proven multi-touch, multi-channel sales cycle.
- Ensure the right people are in place at the right time to achieve achieve sales targets with best in class staffing systems, reporting, forecasting, and workforce management processes.
- Make real-time adjustments with web based client facing reporting that enables real-time insights into call handling and sales trends.
- Scale on-demand with industry leading talent acquisition.
Service. Sell. Save. Solve. Scale.
- Improvement Focused Culture
- Contact Center Facility & Technology
- Full Business Continuity
- Proven Disaster Recovery Planning
- US Contact Center Service Delivery
- Spotless Compliance Management
- Best In Class Executive Oversight
- Established Integrator Expert
- Nimble & Responsive Partner
- Next Gen Chat, E-Mail & Social Platform
- First Class Onboarding and Training
- Demonstrated OperationAL Execution
- Advanced Workforce Management
- Customer Service Selling Acumen
- Transparent Client Interaction
- High Impact Quality Assurance
- Preeminent Talent Acquisition
- Robust Reporting & Analytics
NEED MORE INFORMATION?
Whether you are looking to outsource Outbound Telesales for the first time or challenge your current provider, Mass Markets will provide you with a simple & comprehensive proposal, tailored to your specific requirements.
Planning an RFP? Invite Mass Markets to participate and see how our industry preferred outsourcing solutions can lower costs & improve performance.
A quick call with our team.
- Review your program goals and requirements
- Discuss implementation strategy and timeline
- Identify essential facility and staffing requirements
- Highlight unique program, compliance and security provisions
- Discuss partnership compensation structures and terms
- Receive a comprehensive Outbound Telesales proposal
Let’s Get in Touch
For more details or a personalized solution, fill out the form below to speak with a member of our executive team about your unique requirements.
Mass Markets’ Contact Center Solutions
Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.
We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.