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LIVE AGENT AND IVR BASED MARKET RESEARCH SURVEY SOLUTIONS

Providing enterprises with on-demand, professional and flexible U.S. based market research surveying solutions.

REQUEST SOLUTION BRIEF: Learn more about our market research solutions

Find out more about how Mass Markets can help transform your market research surveying by downloading our solutions brief below

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Powerful Real-Time Web Based Analytics

See how your customers & markets respond in real-time enabling insightful, data-driven decisions.

Custom Analytics Development At No Extra Charge

LEADING PROVIDER OF MARKET RESEARCH PHONE SURVEYS

Lower costs, improve data accuracy and improve quality of services with professional market research surveyors expertly trained to collect market research data.

Quota Management & Layered Validation 

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Improve collection management processes with quota based program scripting and automation

End-to-End Program Infrastructure

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Move quickly with end-to-end infrastructure including staffing, technology, data collection & reporting

Real-Time Reporting & Analytics

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Ensure data accuracy with specially trained survey, coding and reporting teams

U.S. Based Facilities & Resources

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Yield high quality customer interactions with 100% U.S. surveyors & state-of-the-art facilities

QUICKLY UNDERSTAND YOUR BRAND’S MARKET PRESENCE, GATHERING STRONGER DATA FOR LESS

UNDERSTAND CUSTOMER PERCEPTION

  • Proven staffing procedures: Background/ Drug Screening & Professional/ Objective Training
  • Uninterupted workflow with Mobile Quality Assurance Supervisors & Custom-Escalation Procedures

HIGH-OUTPUT AUTOMATION

  • Hands on executive leadership design & direct projects, identifying client goals & KPIs
  • Yield more from every interaction with automated management, technology, & data

IMPROVE CONTACTS & EXTEND REACH

  • Understand uncommon segments & concentrate resources with Quota Management
  • Reach consumers where they are, using more channels:  Phone, Email, SMS, Chat, Web-Form

DOWNLOAD CASE STUDY : Learn How Our Client’s Succeed

Find out how Mass Markets deploys market research surveying solutions for companies like yours.

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BEST IN CLASS PEOPLE, PROCESS AND INFRASTRUCTURE

FORTUNE 500 INFRASTRUCTURE

  • State-of-the-Art Facility & Technology
  • Spotless Compliance Management
  • Best In Class Executive Oversight
  • Established Integration Expert
  • Improvement Focused Culture
  • Nimble & Responsive Partner
  • Full Business Continuity

PROVEN PROCESSES

  • Next Gen Chat, E-Mail & Social Platform
  • Demonstrated Operational Execution
  • Advanced Workforce Management
  • Transparent Client Interaction
  • High Impact Quality Assurance
  • Preeminent Talent Acquisition
  • Robust Reporting & Analytics

NEED MORE INFORMATION?

Whether you are looking to outsource market research surveying for the first time or challenge your current provider, Mass Markets will provide you with a simple and comprehensive proposal tailored to your specific requirements.

Planning an RFP?  Invite Mass Markets to participate and see how our industry preferred outsourcing solutions can lower costs and improve performance.

A quick call with our team

  • Review your program goals and requirements
  • Discuss implementation strategy and timeline
  • Identify essential facility and staffing requirements
  • Highlight unique program, compliance and security provisions
  • Discuss partnership compensation structures and terms
  • Receive a comprehensive market research solutions proposal

Let’s Get in Touch

For more details, fill out the form below to speak with a member of our executive team about your unique requirements.

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Mass Markets’ Contact Center Solutions

Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.

We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.