LIVE AGENT AND IVR BASED MARKET RESEARCH SURVEY SOLUTIONS
Providing enterprises with on-demand, professional and flexible U.S. based market research surveying solutions.
Powerful Real-Time Web Based Analytics
See how your customers & markets respond in real-time enabling insightful, data-driven decisions.
Custom Analytics Development At No Extra Charge
LEADING PROVIDER OF MARKET RESEARCH PHONE SURVEYS
Lower costs, improve data accuracy and improve quality of services with professional market research surveyors expertly trained to collect market research data.
Quota Management & Layered Validation
Improve collection management processes with quota based program scripting and automation
End-to-End Program Infrastructure
Move quickly with end-to-end infrastructure including staffing, technology, data collection & reporting
Real-Time Reporting & Analytics
Ensure data accuracy with specially trained survey, coding and reporting teams
U.S. Based Facilities & Resources
Yield high quality customer interactions with 100% U.S. surveyors & state-of-the-art facilities
QUICKLY UNDERSTAND YOUR BRAND’S MARKET PRESENCE, GATHERING STRONGER DATA FOR LESS
UNDERSTAND CUSTOMER PERCEPTION
- Proven staffing procedures: Background/ Drug Screening & Professional/ Objective Training
- Uninterupted workflow with Mobile Quality Assurance Supervisors & Custom-Escalation Procedures
HIGH-OUTPUT AUTOMATION
- Hands on executive leadership design & direct projects, identifying client goals & KPIs
- Yield more from every interaction with automated management, technology, & data
IMPROVE CONTACTS & EXTEND REACH
- Understand uncommon segments & concentrate resources with Quota Management
- Reach consumers where they are, using more channels: Phone, Email, SMS, Chat, Web-Form
BEST IN CLASS PEOPLE, PROCESS AND INFRASTRUCTURE
FORTUNE 500 INFRASTRUCTURE
- State-of-the-Art Facility & Technology
- Spotless Compliance Management
- Best In Class Executive Oversight
- Established Integration Expert
- Improvement Focused Culture
- Nimble & Responsive Partner
- Full Business Continuity
PROVEN PROCESSES
- Next Gen Chat, E-Mail & Social Platform
- Demonstrated Operational Execution
- Advanced Workforce Management
- Transparent Client Interaction
- High Impact Quality Assurance
- Preeminent Talent Acquisition
- Robust Reporting & Analytics
NEED MORE INFORMATION?
Whether you are looking to outsource market research surveying for the first time or challenge your current provider, Mass Markets will provide you with a simple and comprehensive proposal tailored to your specific requirements.
Planning an RFP? Invite Mass Markets to participate and see how our industry preferred outsourcing solutions can lower costs and improve performance.
A quick call with our team
- Review your program goals and requirements
- Discuss implementation strategy and timeline
- Identify essential facility and staffing requirements
- Highlight unique program, compliance and security provisions
- Discuss partnership compensation structures and terms
- Receive a comprehensive market research solutions proposal
Let’s Get in Touch
For more details, fill out the form below to speak with a member of our executive team about your unique requirements.
Mass Markets’ Contact Center Solutions
Domestic-based Business Process Outsourcing-as-a-Service (BPOaaS) leverages omni-channel software & technology to provide on-demand inbound & outbound contact center services, delivering a distinct business advantage through performance & efficiency.
We execute business-to-business(B2B) & business-to-consumer(B2C) interactions across a wide range of industries. With highly secure infrastructure & agile cloud technology solutions, Mass Markets offers clients a unique combination of business process support & innovative technological framework.
